Refund & Cancellation Policy

Cancelling your order

Within 48 hours of booking: cancel for any reason, including change of mind, and receive a 100% refund.

After 48 hours and before dispatch: cancellation is accepted and a cancellation charge of 10% of the order value applies, to cover payment-gateway charges, allocation of stock and scheduling costs already incurred. The balance is refunded to your original payment method.

After dispatch: once an item has left our warehouse the order can no longer be cancelled at will. If you cancel after dispatch, or if delivery is refused at the door for a reason that is not our fault, 50% of the order value is refunded and 50% is retained to cover outward and return transport, handling, and the restoration and re-listing of the item. Furniture that has been transported and handled cannot be resold as new.

Where the item delivered is defective, damaged in transit, incomplete, or not the product or colour option you ordered, refusing it at the door costs you nothing and you are refunded in full.

To cancel, email globalbusinessventures2019@gmail.com or call 8100669737 (11:00–21:00, all days) with your order number.

Returns

We accept returns only where there is a manufacturing defect, transit damage, a missing part, or where we supplied the wrong product or the wrong colour option. Please inspect your furniture at the time of delivery, before our team leaves, and report any such issue within 48 hours of delivery with photographs.

Where an issue is confirmed we will, at our discretion and after agreeing the remedy with you, repair the item, replace the affected part, replace the item, or refund you in full.

We do not accept returns or exchanges for change of mind after delivery. Every item is delivered and assembled in your home; once assembled it cannot be restored to saleable condition.

We do not accept returns for shade or finish variation. See our Colour Disclaimer below.

Also not eligible: damage caused after delivery by misuse, accident, moisture, heat or incorrect handling; damage arising from the product being moved after our installation; items dismantled or repaired by anyone other than Woodbun; and normal wear, minor surface marks and the natural variation of wood-based materials.

We supplied the wrong colour or finish

If the product delivered is a different colour or finish option from the one you ordered — a different named shade, a different material or a different finish variant — that is our error, not a colour variation. Tell us within 48 hours of delivery and we will replace it with the correct option or refund you in full, at your choice, at no cost to you.

Colour Disclaimer — shade, tone and appearance

Product photographs, room-view images and augmented-reality previews on this site are representations of the correct product. Within a given colour option, the exact shade, tone, grain and finish of the piece you receive will differ from what you saw on screen, because of your screen's settings and calibration, the lighting in the room where the product is placed, differences between production batches and finish lots, and the natural variation of wood and wood-based materials. Augmented-reality previews additionally render colour under your device's camera exposure and your room's light, and are provided as a guide to scale, proportion and placement, not to colour.

Variation of this kind is a property of the material and the medium and is not a manufacturing defect. We do not accept returns, exchanges or warranty claims on the basis that a delivered piece is a lighter, darker, warmer or cooler version of the shade you expected. If exact shade matching matters to you — for example when adding to furniture bought earlier — contact us before ordering and we will tell you what we can and cannot guarantee.

Warranty claims

Warranty is separate from returns. Woodbun furniture carries a 3-year warranty against manufacturing defects (5 years on sofa and seating-set frames and seating foam). Full terms, exclusions and the claim procedure are on our Warranty page.

How refunds are processed

Approved refunds go back to the original payment method within 5–7 working days of approval. Your bank or card issuer may take a further few days to reflect it.

Contact us

Woodbun · 30/8, Shib Chandra Chatterjee Street, Belur Math, Howrah, West Bengal 711202, India
Phone 8100669737 · Email globalbusinessventures2019@gmail.com
Business hours 11:00–21:00, all days.