Warranty

This page sets out the full warranty terms for Woodbun furniture. The short summary in the Warranty dropdown on each product page is a shortened version of these terms; where the two differ, this page governs.

What is covered

Woodbun warrants its engineered-wood and MDF furniture against manufacturing defects for 3 years from the date of delivery. Sofas and seating sets carry a 5-year warranty on the frame and seating foam. Our panel furniture is built on MR (moisture-resistant) grade board, which is treated to resist ambient humidity. It is not waterproof and is not rated for wet areas.

Cover includes: structural failure of the board or frame under normal domestic use; failure of joinery; delamination or lifting of edge banding or laminate that is not caused by moisture or heat; and failure of hinges, runners, handles and other supplied hardware.

The warranty covers repair or replacement of the defective part, at Woodbun's discretion. Where a part is no longer available we may substitute a comparable part or, in our discretion, refund a proportionate amount. The warranty is limited to the value of the product and does not extend to consequential loss.

What is not covered

  1. Moisture, water and dampness. MR-grade board resists ambient humidity; it does not withstand contact with water. Swelling, warping, delamination, softening or fungal growth caused by contact with water, standing moisture, wet mopping, damp flooring, damp or unplastered walls, leakage, seepage, flooding or prolonged saturation is not a manufacturing defect.
  2. Placement. Damage arising from installation in a bathroom, an open balcony, a terrace, an unroofed area, or directly against a damp or newly plastered wall.
  3. Heat and sunlight. Discolouration, cracking or lifting caused by prolonged direct sunlight, or by placing hot objects, heaters or appliances on or against the product.
  4. Misuse, overloading and accidents. Exceeding stated load limits, standing or jumping on furniture, dragging rather than lifting, impacts, falls, and pest or termite attack.
  5. Movement and relocation. The warranty applies to the product at the address to which it was delivered and at which it was assembled by us. It does not cover damage arising from the product being moved, shifted between rooms, transported, dismantled or reassembled after our installation is complete, whether by you or by anyone else. If you need a piece moved or re-sited, contact us and we will quote for it; a Woodbun-performed move preserves your warranty.
  6. Service or repair by others. The warranty does not apply where the product has been modified, repaired or serviced by anyone other than Woodbun or a person authorised by us.
  7. Normal wear and cosmetic variation. Surface scratches, dents, scuffs, marks and stains from ordinary use; fading; loosening corrected by routine tightening; and the natural variation in grain, tone, texture and finish between panels and between individual pieces.
  8. Colour and finish shade. Any difference in shade, tone or finish from what appeared on a screen, in a photograph, or in a room-view or augmented-reality preview. See our Colour Disclaimer in the Refund & Cancellation Policy.
  9. Fabric and upholstery wear, including pilling, stretching, loosening of weave and colour transfer from clothing or other fabrics.
  10. Products bought as display, clearance, "as-is" or second-quality stock, where stated at the time of sale.

On delivery

Our team assembles the product and asks you to confirm that it has been received and installed in good condition. We photograph the assembled product in place for our records. Please inspect the piece before our team leaves — this record is what allows us to settle a later claim quickly and in your favour where the fault is ours.

How to claim

Report the defect within 7 days of it arising or of your noticing it, and in any case within the warranty period, to globalbusinessventures2019@gmail.com or 8100669737 between 11:00 and 21:00.

Please provide your order number, a description of the problem, and clear photographs or a short video showing both the defect and the product as installed in the room. Claims without this evidence cannot be assessed.

We may inspect the product at your premises before approving a claim. Where the claim is approved we repair or replace at no charge to you, including transport. Where inspection shows the damage falls under an exclusion above, we will tell you why and, if you wish, quote for a chargeable repair.

Transfer. The warranty covers the original purchaser at the original delivery address and is not transferable on resale.

Last updated: 6 August 2026.