Shipping policy
Where we deliver
Woodbun delivers furniture across India. Orders placed on this website can currently be shipped within West Bengal only — our online delivery, assembly and after-sales network covers West Bengal, and every online order is priced and scheduled on that basis.
Ordering from outside West Bengal? We would still like your order. Call 8100669737 (11:00–21:00, all days) or email globalbusinessventures2019@gmail.com and we will quote delivery, assembly and timelines for your location and take the order directly.
Enter your PIN code on any product page to check delivery to your address.
If your PIN code is in West Bengal but not yet on our list, it means we have not mapped a delivery route to that area. It does not mean we cannot serve you. Call or email us and we will confirm, usually the same working day.
If an order is placed for an address we cannot serve, we will contact you within one working day and refund your payment in full, with no deduction.
Delivery charges
Delivery and assembly are free within our core service area. Beyond it, a delivery charge applies, based on how far your PIN code is from our Belur Math premises and on the value of your order.
You never have to work this out yourself. Enter your PIN code on the product page and the checker tells you whether delivery is free and, if not, what it costs. The exact amount is also shown as a separate line at checkout before you pay, and appears on your tax invoice.
Floor-carrying charges, where they apply, are separate and are set out below.
Dispatch and delivery time
Orders are dispatched within 15 days of payment confirmation. The estimated delivery time for your area is shown by the PIN-code checker on the product page. Our executive will call you before dispatch to agree a delivery slot and to confirm access.
Timelines are in working days and exclude public holidays. Delays caused by weather, strikes, civic restrictions or other events outside our control are not counted.
Payment
Full payment is taken at booking. We do not offer cash on delivery.
Access, lifts and floor-carrying charges
Our delivery includes carrying your furniture into your home and assembling it. Carrying is free up to the second floor, and free on any floor reachable by a working service lift into which the packed item fits.
Where there is no lift, the lift is out of service, or the packed item does not fit into it, and the item must be carried up a staircase, a floor-carrying charge applies per item:
| Floor | Charge per item |
|---|---|
| Ground, 1st, 2nd | Free |
| 3rd | ₹100 |
| 4th | ₹200 |
| 5th | ₹300 |
| Each additional floor | +₹100 |
Floor-carrying charges are payable at the time of delivery. Our executive will confirm the applicable charge with you on the pre-dispatch call, so that nothing has to be decided at your door.
We do not refuse delivery on the basis of the floor. However:
- If your home is above the fifth floor with no usable lift, it is your responsibility to tell us at the time of ordering and to check that the staircase, landings, turns and doorways can take the packed item. Our executive will call before delivery to go through this with you.
- Product dimensions are listed on every product page. Please measure your access route — doorways, passages, staircase width and turns, lift car size and the room itself — before ordering.
- Our delivery team may decline to carry an item where they judge the route unsafe — for example an unlit, broken, open-sided or structurally unsound staircase, an unsafe landing, or weather that makes the carry dangerous. This is a safety decision taken at the site and it is final. Where this happens we will contact you to agree an alternative — a different access route, additional hands at a quoted charge, or delivery to the ground floor.
We do not remove doors, windows, grilles or railings, and we do not carry items through windows or by external hoist.
Where an item cannot be delivered into the property because of access, the order is treated as a post-dispatch cancellation. Please see our Refund & Cancellation Policy.
On delivery
Our team assembles the product and asks you to confirm receipt in good condition. Please inspect your furniture before our team leaves, and report transit damage, a missing part or a defect within 48 hours. See our Refund & Cancellation Policy.
Risk and title
Risk and title in the goods pass to you on delivery.
Contact us
Woodbun · 30/8, Shib Chandra Chatterjee Street, Belur Math, Howrah, West Bengal 711202, India
Phone 8100669737 · Email globalbusinessventures2019@gmail.com
Business hours 11:00–21:00, all days.