Twilight Queen

Storage beds: keep the box dry and never store damp bedding in it. Open it to air for a few minutes once a fortnight.
Hydraulic mechanism: raise and lower slowly with both hands on the bed frame, never by the mattress. Let the strut do the work and keep bedding clear of the hinge line.
Check and hand-tighten the headboard, footboard and side-rail bolts every six months.
Do not sit on the edge of the headboard, footboard or side rail.
Dust with a dry cloth. For marks, use a cloth wrung out until nearly dry, then dry the surface immediately.

Full care & maintenance guide

3-year warranty against manufacturing defects from the date of delivery.
Covers structural failure of the board or frame under normal domestic use, failure of joinery, delamination not caused by moisture or heat, and failure of hinges, runners, handles and other supplied hardware.
Does not cover damage from water or damp; placement in a bathroom, open balcony or against a damp wall; heat and sunlight; misuse or overloading; the piece being moved after our installation; or repairs by anyone other than Woodbun.
Report a defect within 7 days of noticing it, with photographs and your order number.

Full warranty terms

Cancel within 48 hours of booking for a full refund, for any reason.
After 48 hours and before dispatch, a cancellation charge of 10% of the order value applies.
After dispatch, or if delivery is refused at the door for a reason that is not our fault, 50% of the order value is refunded. If the item is defective, damaged, incomplete or not what you ordered, refusing it costs you nothing and you are refunded in full.
On delivery, please inspect before our team leaves and report transit damage, a missing part or a defect within 48 hours with photographs.
We do not accept change-of-mind returns after delivery, or returns for shade or finish variation.

Full refund & cancellation policy